FREQUENTLY ASKED QUESTIONS

  • Yes. We believe in providing a consistent and personal service. You will have a dedicated Pre-Construction Specialist who will be your single point of contact throughout your entire pre-construction journey. This means they understand the complete picture of your project and can provide the best possible support.

  • We do not deal with builders on your behalf. Instead, we coach you and give you all the tools you need to confidently communicate with your builder, with us right by your side. We provide you with a clear report of our findings and recommendations, and we guide you on how to raise any issues directly. Our goal is to empower you to have those conversations with confidence.

  • To conduct a thorough review, we typically require your build contract, plans, and your list of inclusions and specifications. Depending on your situation, we may also ask for documents such as tender documents, variation documents, or developer guidelines. When you book a service with us, we will let you know exactly what we need. All your documents are handled with complete confidentiality.

  • We understand that every homebuyer’s situation is unique. If our listed services do not seem to fit your needs, please book a free consultation. We can discuss your specific requirements and recommend the best approach for your project.

  • Yes. Our Platinum Support Package includes full oversight from start to finish, completely independent of your builder.

    We organise and coordinate five private stage inspections for you, each with a detailed inspection report:

    • Base stage
    • Frame stage
    • Lock up / pre-plaster stage
    • Fixing stage
    • Final handover inspection

    You also get on-call access to us from the day you sign with Phase right through to the day you get your keys. We handle it all for you.

  • Our services are fixed-price with no hidden fees. The One-Off Documentation Review is $550. The Complete Support Package starts from $990 for First Home Buyers and $1,690 for all others. For more details, please visit our Services page or book a free consultation.

Have more questions?

We are here to provide the clarity you need. If you have any other questions or want to discuss your specific project, please do not hesitate to get in touch.

Book a free consultation to see how Phase can support your new home build.